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Request to Substitute/Refund Goods

All fields marked * must to completed.


Please fill in this form only if the goods you have received are damaged, faulty or not congruent to your order.
Once you have compiled the document, you will receive information directly from the company requesting photographs showing the nature of the defect or damage. The photographs of the product are essential for the acceptance of the claim.
We inform you that your request must be send within 8 days from the receipt of the goods.

We will contact you as soon as possible to inform you about the procedure of replacement or refund.


* Surname:
* Name:
* Address:
* Telephone no.:
* Postal code:
* Town/City:
* E-mail:
* Invoice no.
Item code Item name Number of Pieces Reason for Claiming Substitution Refund